Privacy Policy and Customer Data Notice

1. Who handles your data

The personal information handler is Yujunyou (Xiamen) International Travel Co., Ltd. To make a privacy or data request, contact us through the WeChat or email address published on this website and state “Privacy and Data Request”.

2. Information we collect

• Identity and contact details: your name or preferred form of address, email, and optional WeChat ID.
• Travel requirements: travel dates, arrival and departure cities, destinations, trip length, numbers of adults and children, and group type.
• Service preferences: travel style, hotel level, room type, number of rooms, transport needs, budget, and other information you choose to provide.
• Referral source: whether you found us through TikTok, Facebook, Instagram, Google, a friend, or another channel.
• Anonymous analytics: pages visited, date, approximate country or region, device type, browser, operating system, referral platform, and any UTM source, medium, or campaign included in the link.
• Daily anonymous visitor ID: the system briefly uses the IP address and browser information to create a one-day hash for deduplication. We do not store the raw IP address or full browser identifier.
• Necessary technical and security records created to protect the website and administration system. We do not collect payment information through inquiry forms.

3. Why we use this information

• To receive and organise travel inquiries and understand your group, timing, budget, and service preferences.
• To allow a travel advisor to contact you, provide initial suggestions, and follow up on your requirements.
• After you choose to continue, to prepare route, hotel, vehicle, transfer, or guide suggestions.
• To understand overall traffic by page, device, country or region, and campaign source so we can improve the website and promotion planning.
• To maintain website and administration-system security, investigate faults, and prevent unauthorised access.
• Submitting an inquiry does not authorise us to make bookings. We do not sell inquiry data to third parties.

4. Storage and access

• Inquiry data and anonymous analytics are stored in the Cloudflare D1 database used by this website. Only authorised Yujunyou staff may access them through the administration system. To connect a campaign source with a later inquiry, we use a first-party attribution cookie for up to 30 days. It contains only the source, medium, campaign, and first landing page—not your name or contact details.
• Anonymous analytics are automatically deleted after 12 months. Inquiry data that does not result in a booking will normally be deleted or anonymised within 24 months after the last meaningful contact. We will also process verified deletion requests. The website uses Cloudflare’s global network and related infrastructure, so processing may occur outside your country or region. If a contract or transaction is formed, or retention is required by law, relevant data may be kept for the period needed for performance, finance, or legal obligations.

5. WeChat and other platforms

You may scan the WeChat QR code in the footer or contact us by email. WeChat, TikTok, Facebook, Instagram, and other third-party platforms process information you submit on their services under their own privacy rules.

6. Sharing with service providers

During an initial inquiry, we do not share the complete inquiry with unrelated third parties. If you proceed with a booking, the minimum information needed to arrange the service may be provided to hotels, vehicle providers, guides, ticketing providers, or other actual service providers. We will explain this in the context of the relevant service. This does not restrict disclosures required by law, regulators, or the protection of personal or property safety.

7. Children’s data

The form asks only for the number of children and does not request their names, identity documents, or health information. A guardian providing information directly related to a child under 14 should contact us first and provide only what is necessary.

8. Your choices and rights

You may ask to access, copy, correct, supplement, or delete submitted information, withdraw consent, or ask how it is handled. To prevent impersonation, we may verify the contact details used for the original inquiry. Withdrawal does not affect processing completed before withdrawal.

9. Security and incident response

We protect information through restricted administration access, login verification, encrypted transmission, and Cloudflare security capabilities, and we limit access where possible. No online service can guarantee absolute security. If an incident may affect your rights, we will take remedial and notification measures as required.

10. Updates and contact

If the scope, purpose, storage method, or service providers materially change, we will update this page and its effective date. Contact Yujunyou through the published channels for questions about data processing, cross-border arrangements, or deletion requests.